Introduction
If you are having trouble accessing your Bookshelf resources, this guide can help you check your account details, renew sampled titles, and troubleshoot broken links. It also explains how to request additional instructor resources from the publisher.
Issue description
Bookshelf access issues can happen for several reasons, including using the wrong email address, an expired sampled title, or a link that does not open correctly in your browser.
Signs
- You cannot see your Bookshelf resources after signing in.
- A sampled title no longer opens or appears to have expired.
- A resource link is broken or does not load properly.
- You need additional instructor resources that are not available in Bookshelf.
Basic troubleshooting steps
Checklist:
- Confirm that you are signing in with the correct email address associated with your Bookshelf account.
- Check whether your sampled title needs renewal or has expired.
- If a link is broken, try opening it in a different browser.
- Clear your browser cache and try again.
- Make sure you have the latest version of your browser installed.
Advanced troubleshooting steps
Step 1: Verify your account email
Sign out of Bookshelf and sign back in using the email address that was used to register or purchase access. If you have multiple email addresses, try each one carefully to confirm which account contains your resources.
Step 2: Renew your sampled title
If your sampled title has expired, follow the renewal process in Bookshelf or through your institution's access method. If you are unsure how to renew it, contact support for help.
Step 3: Try another browser
Open the resource link in a different browser to see whether the issue is browser-specific. If the link works elsewhere, the original browser may need cache or cookie updates.
Step 4: Request instructor resources from the publisher
Additional instructor resources must be requested directly from the publisher. Use the publisher's support or instructor resource request process to obtain the materials you need.
Contact support
If you still cannot access your Bookshelf resources after completing the steps above, contact Educator Support through chat with the following details:
- The email address you used to sign in
- The title or resource you are trying to access
- A description of the issue, including any error messages
- The browser and device you are using
Additional information
For instructor resources, always contact the publisher directly. If you are unsure which publisher to contact, check the title details in Bookshelf or your course materials for publisher information.
Conclusion
Most Bookshelf access issues can be resolved by confirming your email address, renewing an expired sampled title, or trying a different browser. If you still need help, Educator Support is available to assist you.
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